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Top 7 Questions to Ask Your Window Replacement Company

As a homeowner, you take a lot of pride in your home – inside and out – so finding the best window replacement company is not something to take lightly. With the thousands of listings on the internet and every company saying they are the best, how do you narrow down the options?

Here are 7 questions you should be asking your window replacement company to ensure they can get the job done right.


What Experience or Certifications Do You Have?

When narrowing down your list of window replacement companies, you need to find out if they can properly do the work. Your time is valuable, so you want to ensure you only speak with credible companies.

If it isn’t already listed on their website, don’t be afraid to ask your window installer how many years they have been doing this, the types of projects they have worked on, and what certifications they hold.

You also want to check that your window replacement company is properly insured to protect your home against potential accidents. You can verify this information by asking to see certificates of insurance for both general liability and workers’ compensation.

A professional company should have no issues being able to provide whatever you need to feel comfortable.

Is There a Fee for a Consultation?

Before you set an appointment for your new window installer to come to your property, it’s important to find out if they charge for an initial visit. This isn’t necessarily a deal breaker, but you want to ensure there is no miscommunication when it comes to fees to make sure you start out on the right foot.

What Fees are Included in Your Quote?

Similar to the question above, it’s imperative to understand the exact cost of your window replacement from start to finish. Any trustworthy window installation company should provide you with clear details about fees, so you don’t end up surprised when the final bill comes.

Consider asking the following questions:

  • What is the total estimated cost for this project?
  • Are the window installers paid hourly?
  • Does this include exterior and interior trim work?
  • What are the payment terms?
  • Are there any other fees that I should expect outside of the quote?

Do You Offer a Warranty on Your Window Installation?

Unfortunately, accidents can happen due to human error. That’s why it’s important to find out how the company will address any mistakes, should they occur. If they offer a warranty, review it in detail; in particular, you’ll want to make sure you clearly understand what is covered under the warranty and what is not. You may also want to read consumer reviews of the company, so you can find out what others’ experience has been and whether the company has a reputation for making things right.

What Installation Method Will You be Using?

It’s your home and your money, so you want to be informed about how your new windows will be installed. A professional company should be able to clearly articulate the method they will use for your project and happily do so.

For example, will they be doing a pocket replacement or a full-frame installation? The method used will affect the price and project timelines, so it’s best to know before your window project begins.

How Long Do You Anticipate this Project Taking to Complete?

To prevent any surprises – like a project that you thought would only take one day turning into one week – be sure to ask about the projected timeline for your window installation. A whole-home window installation will take much longer than replacing a few windows. Your contractor should provide you with a clear idea of the project scope and a detailed timeline before work starts.

If you live in an area with temperamental weather or you are in between seasons, ask your window installer if/how weather may interfere with or delay the project.

Who All Will be Present During the Installation?

Your home is your safe space, so you want to know throughout the project who will be present on site. Can you expect a large team or is it a two-man job? Contractors can either work with subcontractors or have their own crews they work with regularly.

Make sure to find out about the crew members specified for your project, so you feel confident knowing they have the skills and expertise you’ve been promised.

Use the above questions to help you carefully evaluate each window replacement company. If you live in the Georgetown TX area, you’ve likely heard about Skinner’s long-standing unsurpassed reputation for quality products and excellent service. SK Windows, a division of Skinner’s, are your go-to window experts as our family of brands has proudly served our communities for over 45 years now. Contact SK Windows for your next window project!

SK Windows

1111 Williams Dr.
Georgetown, TX 78628
Telephone: (512) 686-7555

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Fri. 9am – 4pm
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